Patient Guide
Our Commitment to Care
Patient Satisfaction Matters to Us
How’s your stay? Are you getting the care you need? Are your doctors and nurses listening and responding to your questions or requests? Our goal is to provide the best quality care. To do so, we ask for feedback from patients like you.
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue is still not resolved, then contact Quality Management at (718/516) 470-7448. You also have the right to file your complaint with:
New York State Department of Health at 1 (800) 804-5447 or by email at hospinfo@health.state.ny.us
The Joint Commission
online
or by mail to the Office of Quality and Patient Safety (OQPA), TJC, One Renaissance Blvd., Oakbrook Terrace, IL 60181
After Your Stay
Once you leave our care, we will continue to seek your feedback through the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The HCAHPS survey is a tool to measure and report patient satisfaction. It’s made up of simple questions on key care topics such as:
- doctor and nurse communication
- medicine and discharge information
- staff responsiveness
- overall quality of the hospital environment
If you’re selected to receive this brief survey, please take the time to complete it. The results will help us know what we’re doing right and where we can improve.
Making a Difficult Health Care Decision?
Sometimes a health care choice can involve an ethical concern—such as a wish to refuse life-saving treatment or a disagreement over advance directives. Our Ethics Committee can help your team of support people make difficult decisions. For help, call (516) 233-3701.
Want to Know How We Score?
You can review and compare the quality, care and safety ratings for different hospitals at:
Medicare – Care Compare, which uses HCAHPS results and other data: www.medicare.gov/care-compare
You also can find information on hospitals through this accrediting organization:
The Joint Commission: www.qualitycheck.org
How Are We Doing?
We want you to be satisfied with your care. To help, speak up if we can …
- respond quicker to your needs
- explain things more clearly
- help keep your room clean or quiet
- ease your pain
- help you understand your treatment plan