Rights & Responsibilities

You Have the Right to the Best Care

Patients’ Bill of Rights

As a patient in a hospital in New York State, you have the right, consistent with law, to:

1. Understand and use these rights. If for any reason you do not understand or you need help, the hospital MUST provide assistance, including an interpreter.
   
2. Receive treatment without discrimination as to race, color, religion, sex, gender identity, national origin, disability, sexual orientation, age or source of payment.
3. Receive considerate and respectful care in a clean and safe environment free of unnecessary restraints.
4. Receive emergency care if you need it.
5. Be informed of the name and position of the doctor who will be in charge of your care in the hospital.
6. Know the names, positions and functions of any hospital staff involved in your care and refuse their treatment, examination or observation.
7. Identify a caregiver who will be included in your discharge planning and sharing of post-discharge care information or instruction.
8. Receive complete information about your diagnosis, treatment and prognosis.
9. Receive all the information that you need to give informed consent for any proposed procedure or treatment. This information shall include the possible risks and benefits of the procedure or treatment.
10. Receive all the information you need to give informed consent for an order not to resuscitate. You also have the right to designate an individual to give this consent for you if you are too ill to do so. If you would like additional information, please ask for a copy of the pamphlet “Deciding About Health Care — A Guide for Patients and Families.” If you are being discharged, please be sure you have a discharge plan to take home with you.
11. Refuse treatment and be told what effect this may have on your health.
12. Refuse to take part in research. In deciding whether or not to participate, you have the right to a full explanation.
13. Privacy while in the hospital and confidentiality of all information and records regarding your care.
14. Participate in all decisions about your treatment and discharge from the hospital. The hospital must provide you with a written discharge plan and written description of how you can appeal your discharge.
15. Review your medical record without charge and obtain a copy of your medical record for which the hospital can charge a reasonable fee. You cannot be denied a copy solely because you cannot afford to pay.
16. Receive an itemized bill and explanation of all charges.
17. View a list of the hospital’s standard charges for items and services and the health plans the hospital participates with.
18. Challenge an unexpected bill through the Independent Dispute Resolution process.
19. Complain without fear of reprisals about the care and services you are receiving and to have the hospital respond to you, and if you request it, a written response. If you are not satisfied with the hospital’s response, you can complain to the New York State Health Department. The hospital must provide you with the State Health Department telephone number.
20. Authorize those family members and other adults who will be given priority to visit consistent with your ability to receive visitors.
21. Make known your wishes in regard to anatomical gifts. Persons sixteen years of age or older may document their consent to donate their organs, eyes and/or tissues upon their death by enrolling in the NYS Donate Life Registry or by documenting their authorization for organ and/or tissue donation in writing in a number of ways (such as a health care proxy, will, donor card, or other signed paper). The health care proxy form is available from the hospital.
    
    

Public Health Law(PHL)2803 (1)(g)Patient’s Rights, 10NYCRR, 405.7,405.7(a)(1),405.7(c), Department of Health, 2/19

• Providing accurate and complete information to your health care providers about your present and past medical conditions and all other matters pertaining to your health.
• Reporting unexpected changes in your condition to your health care providers.
• Informing your health care providers whether or not you understand the plan of care and what is expected of you.
• Following the treatment plan recommended by your health care providers.
• Keeping appointments and, if you cannot, notifying the proper person.
• Knowing the consequences of your own actions if you refuse treatment or do not follow the health care providers’ instructions.
• Being considerate of the rights of other patients and hospital personnel, and to follow hospital policy and regulations regarding care and conduct.

Compliments, Complaints and Concerns

We welcome any patient compliments, complaints or concerns that you may have. If you have a concern, problem or complaint related to any aspect of care during your hospital stay, speaking to your doctor, nurse or hospital staff member is your first level of effective communication. If you feel that you need a further objective view on any matter, please call Quality Management at (718/516) 470-7448 to assist you in resolving your concerns. An individual from Quality Management will be of assistance to resolve your issue. A message can also be sent via email to our Quality Management, indicating the relevant area of concern so that we may respond appropriately. Complete the form on our website.

If you feel we have not been able to address your concerns, you may also call:

• New York State Department of Health: (800) 804-5447
• The Joint Commission, a hospital accreditation organization: (800) 994-6610